How can we help?

Email discover@readybuy.au and a person will reply, usually within one business day. Tell us the email on your account and, for a report, its address.

Reports

• A report is taking a while: most take a couple of minutes. You can leave the screen; it keeps building and appears in your portfolio when it is ready.
• A report failed to build: it does not count against your account. Open it from your portfolio to try again, or start a new one.
• Something in a report looks wrong: tap Flag an issue on the screen in question, or email us with the address and what you expected to see.

Purchases

• Bought in the iPhone app: payment is handled by Apple. If a report you paid for has not appeared, reopen the app while signed in to the same account; it is added automatically. Refunds for App Store purchases are requested from Apple at reportaproblem.apple.com.
• Each report is a single purchase for one property. There is no subscription.

Your account

• Forgotten password: email us from the address on the account and we will reset it.
• Delete your account: in the app, open the menu, then Account, then Delete account. Your account and reports are removed straight away. See the privacy policy for what is kept and why.